All of our order is build-to-order step manufacturing and never keep stocks and therefore,

it takes approximately 7-10 days for us to complete the manufacturing process.

Thank you for your understanding.

*Please do NOT specify PO BOX as your Shipping Address! Extra Shipping Cost will be incurred by FedEx!

**We can NOT accept any cancel of the order especially “SAS” series! due to all of our order is build-to-order step manufacturing and never keep stocks.

***Please note that if shipping address is Brazil, India, Chile, Colombia, Indonesia. We need Tax Identification Number(Brazil: CPF, India: PAN, Chile: RUT, Colombia: NIT, Indonesia: NPWP), Please indicate Tax Identification Number on order notes. Otherwise we cannot ship without these number.

****Please note shipping fees that quantity above 5, we would be extra charge.

Please read our “Return Policy” before you place an order with us.
Customers are responsible to clear any import customs fee, duty tax and/or VAT fee charges.
JICO is not responsible for any customs related fees and customers are not allowed to cancel their orders to refuse pay such costs.
Furthermore, We do not refund for lost packages.

⚠️ IMPORTANT NOTICE : For Customers Shipping to the United States ONLY
As of August 29, 2025, the United States has abolished the long-standing “de minimis exemption” system. Previously, shipments valued at USD 800 or less were exempt from import duties; however, from this date onward, import duties and taxes will apply to all imported shipments, regardless of value. Therefore, an Import Duty Handling Fee will be charged in advance, as JICO will cover the applicable customs duties and taxes at the time of shipment.

For Brazilian customers interested in purchasing JICO products, we are delighted to introduce our official distributor for Brasil, Goma Gringa. Please contact them directly for purchasing JICO products.

Para clientes no Brasil interessados em adquirir produtos JICO, temos o prazer de apresentar nosso distribuidor oficial, Goma Gringa. Por favor, entre em contato diretamente com eles para comprar produtos JICO.